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Kathryn Hague Jewellery - fine handmade silver jewellery
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Terms and Conditions

 

Welcome to Kathryn Hague Contemporary Jewellery

Inspired by architectural forms, KATHRYN HAGUE jewellery embodies simplicity and strength.
Working with precious metals and stones of unique cut and colour, she designs and creates original luxurious pieces. Great care is taken to make the jewellery proportionally pleasing, enhancing  the wearer by adornment and style.

The jewellery collection is handmade in her norfolk studio, and therefore, each item is very slightly different.

Kathryn also makes one-off pieces. The designs of which, reflect the special nature of individual stones.

Every piece is made to order. Please allow 3 - 4 weeks from the time of confirmation for the item to be delivered.
If however, you have a deadline, contact Kathryn, and she will do her  best to help, if possible.

All Kathryn’s collection is assayed at The Goldsmiths Company assay office, London.

 

Payment

KATHRYN HAGUE accepts PAYPAL.
The items will only be shipped at the time allotted once full payment has been received and authorized.

 

Shipping

Delivery is free, by Royal Mail Special Delivery and will normally arrive before 1.00pm the day after posting, However, KATHRYN HAGUE cannot be responsible if delivery is delayed.

Royal Mail will require a signature. Please note that if you request an item to be delivered to a business address, a signature by someone at that address will be deemed sufficient and the item will be delivered.

KATHRYN HAGUE jewellery can be delivered to many countries in the world.
When entering your shipping address please make sure you provide the country at the bottom of your address, and KATHRYN HAGUE will advise you as to whether she is able to deliver to that country.

The order is usually sent byInternational signed or airsure. This will require a signature upon receipt.

International customers are responsible for any duties/ taxes that may be charged for the item on arrival at the destination.
International delivery times may vary due to customs and other circumstances beyond the control of KATHRYN HAGUE.

 

Refund & Exchanges

A refund cannot be offered unless an item was received in a faulty or damaged condition, or the item is not in accordance with the agreed order and was therefore an incorrect item.

Please note, that when ordering a ring or bangle, it is the customer’s responsibility to make sure the size you oder is correct. If the item is the size you ordered, no refund will be made.

If you receive a faulty, damaged, or incorrect item, KATHRYN HAGUE must be informed by e-mail within 48 hours of receipt. Failure to do so will mean that KATHRYN HAGUE will not accept returned goods.

Please contact info@kathrynhague.com should the item be faulty, damaged,or incorrectly supplied, quoting your name and address and the details and reason for its return. KATHRYN HAGUE will then tell you how to proceed.

An exchange/gift voucher will be available for purchases( except for earrings, which, for  reasons of hygiene, are non- exchangeable), providing the product is sent back within 14 days of receipt, in its original, undamaged and unworn condition, carefully wrapped in its original packaging.

KATHRYN HAGUE will not exchange products that have been worn or shows signs of misuse, and are not carefully wrapped in its original packaging.

PLEASE NOTE THAT WHEN RETURNING AN ITEM, THE ITEM REMAINS YOUR RESPONSIBILITY UNTIL IT IS RECEIVED BY THE STUDIO.
For your benefit, KATHRYN HAGUE recommends that you use a delivery service that insures the full value of the item.
KATHRYN HAGUE will not be responsible for any piece lost or damaged in transit.

 

Additional Policies & FAQS

Received orders

An e-mail will be sent to you when an order has been received, advising you of the cost of the item, and asking you to confirm the order. A further e-mail will be sent to you when th item has been dispatched, advising you of the expected delivery date, together with a tracking number ( where applicable), so you may track the parcel’s progress.